NATIONALLY ACCREDITED FIRST AID & CPR COURSES
Frequently Asked Questions
How long till I get my certificate? You will receive your nationally accredited certification within 24hrs of being deemed competent and fees are paid.
How long does it take for me to receive my training pack? Below shipping times are based on Australia Post Express shipping guidelines (equipment shipped from NSW). When bookings your assessment please allow enough time for your equipment to arrive. NSW: 1-2 business days ACT: 1-2 business days NT: 4-6 Business days QLD: 2-3 Business days SA: 2-3 Business Days Tas: 2-3 Business Day Vic- 2-4 Business days WA- 3- 7 Business days Domestic delivery times - Australia Post (auspost.com.au)
How do I receive my training pack? Our training packs will be express posted to your address, via Australia Post
How do I return my equipment? There will be a pre-paid Australia post bag in your training pack, please return your equipment within 4 days. If you fail to do so you will encure a $99 late fee. If you have any problems please get in touch.
What’s the difference between this course and a face-to-face course? No difference, we will deliver your entire course online with the same training material used in a classroom. Our courses are designed for maximum flexibility, allowing students to complete their learning when convenient.
Why does this course take less time than other First Aid courses? What is an express course: The Express face-to-face course is a shorter duration and focuses on practical assessments only. The face-to-face session generally does not include preparation for practical assessments, as students are expected to attend the course with a level of practical experience to undertake the assessments. Students are expected to have completed a first aid course in the past, and regularly complete workplace training, or a role within a first aid capacity, where the practice of hands-on first aid skills takes place. As Express courses are strictly for experienced students, should students require further training to help them complete their practical assessments on the day, the trainer/assessor may charge an additional fee or recommend students complete further training including attending a standard course.
Are these qualifications recognised anywhere in Australia? Yes, you will receive a nationally recognised statement of attainment, the same day you complete your course.
Do I keep my training pack? No, we will provide a pre-paid Australia post bag for you to return your training pack in. Or you can purchase the training pack at an extra cost, please email info@australianrescuefirstaid.com.au for further information.
Do your delivery Australian Wide? As we use Australia Post, delivery can be made anywhere in the Australia post network.
How do I get my ZOOM link? Your Zoom link is emailed to you with the course confirmation and online learning material.
What is in the training pack? Our Training packs will have everything you require for your practical assessment Adult + Infants inflatable Manikin Trainer defibrillator pads Placebo asthma inhaler Asthma spacer Trainer EpiPen Triangular and crepe bandage Compression Snake Bite Bandage
When do I need to renew my courses? HLTAID009 Provide Cardiopulmonary Resuscitation: The statement of attainment is valid for 12 months and should be updated annually. HLTAID011 Provide First Aid: The statement of attainment is valid for 3 years*. *Please note that the CPR component of the training is valid for 12 months and should be updated annually. HLTAID012 Provide First Aid in an Education and Care Setting: The statement of attainment is valid for 3 years*. *Please note that the CPR component of the training is valid for 12 months and should be updated annually.
What if I’m running late for my assessments or need to cancel? Email info@australianrescuefirstaid.com.au or call/text 0422752598 and we will organise an alternative date for your assessment, at no extra cost.
What if my training pack doesn’t arrive in time for my assessment? No problem. Email info@australianrescuefirstaid.com.au or call/text 0422752598 and we will organise an alternative date for your assessment, at no extra cost.
Can I complete my training without a training pack? No, if you’re training equipment doesn’t arrive on time just change your Zoom assessment time/date free of charge.
I have completed my First Aid certificate in the past, do I need to complete all the training again? Yes, every 3 years you need to complete the entire Provide First Aid course. With prior knowledge, you will find the self-paced online learning easy.
Can I ask questions during the Zoom training? Sure, there are only 3 students in each express class and we will have time for quick questions. If you require further training or have questions we can’t answer in the hour time frame, we will arrange a personal catch for you.
Can I complete the course on my phone or does it need to be on a computer? Phone or Computer, any device that has internet, a working camera and audio
Is there any entry requirement for your courses? No entry requirement for Provide First Aid, Cpr, or surf rescue courses. HLTAID012 Provide First Aid in an Education and Care Setting entry requirement: ​ Learners undertaking the express course must have previously completed the HLTAID012 – Provide first aid in an education and care setting. Learners will be required to provide a copy of their expiring Statement of Attainment on the day of their face-to-face course.
What happens if I need to change my Zoom assessment date? No problem. Email info@australianrescuefirstaid.com.au or call/text 0422752598 and we will organise an alternative date for your assessment, at no extra cost.
Can I get a refund for my course? No refunds are offered once your training material has been posted.